SHIPPING POLICY
Shipping Policy – Dima Arts
At Dima Arts, every handmade mask is crafted with care, creativity, and attention to detail. Because each piece is individually made, we take the time needed to ensure your artwork arrives beautifully finished and ready to be cherished.
Processing Time
All orders are carefully prepared and packaged before shipment. Processing times may vary depending on the complexity of the design and current order volume. Most orders are processed within 3–7 business days.
Shipping Time
Once your order has been shipped, delivery times may vary based on your location and the shipping service selected. Estimated delivery times are provided for convenience and are not guaranteed.
Order Tracking
When available, tracking information will be sent to you via email or your preferred contact method, allowing you to follow your package's journey from our studio to your doorstep.
Packaging with Care
Every Dima Arts creation is packaged with special attention to protect its artistic quality during transit. We strive to ensure your handmade piece arrives in excellent condition.
Shipping Delays
While we work hard to deliver orders on time, occasional delays caused by weather conditions, holidays, customs procedures, or carrier issues may occur. We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure that all shipping details are accurate before placing your order. Dima Arts is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided by customers.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photographs of the package and product so we can review the situation and assist you.
Contact Us
If you have any questions regarding shipping, delivery, or your order status, please contact Dima Arts. We are always happy to help and ensure your experience is as enjoyable as the art we create.
Thank you for supporting handmade artistry and choosing Dima Arts.
RETURN & EXCHANGE POLICY
Return & Exchange Policy – Dima Arts
At Dima Arts, every handmade mask is created with passion, creativity, and careful craftsmanship. Because each piece is individually handcrafted, slight variations in color, texture, and design are part of its unique artistic character.
Our Commitment
We want you to be delighted with your Dima Arts purchase. If you experience any issues with your order, we encourage you to contact us so we can find the best possible solution.
Returns
Due to the handmade and often custom-made nature of our artwork, returns are generally not accepted for items purchased simply due to a change of mind or personal preference.
However, if your item arrives damaged, defective, or significantly different from what was ordered, please contact us within 7 days of receiving your package.
Exchanges
Exchanges may be offered for damaged or defective items, subject to product availability. To request an exchange, please provide your order details along with clear photographs of the item and packaging.
Damaged or Incorrect Orders
If your order arrives damaged during shipping or if you receive the wrong item, please notify us within 48 hours of delivery. Our team will review the issue and work quickly to provide a suitable replacement or exchange.
Conditions for Exchange
To qualify for an exchange, items must:
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Be unused and in their original condition.
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Include original packaging whenever possible.
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Be reported within the specified time period.
Custom & Personalized Orders
Custom-made, personalized, or specially commissioned artworks are created exclusively for you and are generally not eligible for return or exchange unless they arrive damaged or contain a manufacturing defect.
Refunds
Approved refunds, when applicable, will be processed through the original payment method. Processing times may vary depending on your payment provider or financial institution.
Contact Us
If you have any questions regarding a return, exchange, or product concern, please contact Dima Arts. We value every customer and are committed to ensuring your experience reflects the care and artistry that goes into every creation.
Thank you for supporting handmade art and choosing Dima Arts.